Refund and Returns Policy

At Fix Wise, we strive to ensure that our customers are fully satisfied with their purchases. Please review our return and refund policy below to understand your rights and responsibilities.

Order Cancellation

You may cancel your order before it has been shipped. Once shipped, the order cannot be canceled but may be eligible for return based on the conditions outlined below.

Returns and Refunds

Non-Consumable Products:

• You have 7 days from the date of delivery to initiate a return or exchange for non-consumable products.

• The product must be unused, in good condition, and in its original packaging to be eligible for a return or exchange.

• If the product is defective or damaged, you can request an exchange for the same item or a refund.

Consumable Products:

• Consumable products are not eligible for return or refund once purchased, unless the item is defective or damaged.

• If the consumable product is damaged upon arrival, it must be returned within 7 days of delivery, unused, and in its original packaging.

Refunds

• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Late or Missing Refunds

• If you haven’t received your refund yet, please check your bank account again.

• Contact your credit card company, as it may take some time before your refund is officially posted.

• Contact your bank, as there may be some processing time before the refund is reflected in your account.

• If you’ve done all of this and still have not received your refund, please contact us at support@fixwise.in.

Sale Items

• Only regular priced items may be refunded. Sale items are not eligible for a refund.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@fixwise.in and send your item to: FIX WISE,First Floor KMC 31/18-178 Vayakalloor, Vilavancode, Ezhudesam – 629154. Phone: 9037798032.

   

Shipping Returns

• To return your product, please mail it to: FIX WISE,First Floor KMC 31/18-178 Vayakalloor, Vilavancode, Ezhudesam-629154. Phone: 9037798032.

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

• If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.